Return & Exchange Policy

Last Updated: September 4, 2026

At Jaunpuriya, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request an exchange in accordance with the terms of this policy.

Please read this policy carefully before placing your order.

1. No Refund Policy

Jaunpuriya does not offer refunds, cash refunds, or monetary reimbursements for orders.

Eligible products can only be exchanged as per the conditions mentioned in this Return & Exchange Policy.

Once an exchange has been completed, the exchanged product will not be eligible for another exchange or replacement.

2. Exchange Request Period

Exchange requests must be submitted within 3 calendar days from the date of delivery of the order.

Any exchange request submitted after 3 days from delivery may not be accepted.

The date shown in the shipment/delivery records will be considered the delivery date for determining the exchange period.

3. Eligible Reasons for Exchange

An exchange may be requested in the following situations:

  • The product was received damaged.
  • The product is defective or has a manufacturing issue.
  • The customer received a wrong product.
  • The customer received a different size from the size ordered.
  • The customer wants to change the size because the originally ordered size does not fit.
  • The customer received a different color from the color ordered.

All exchange requests are subject to verification and approval by Jaunpuriya.

4. Size Exchange

If you ordered the wrong size and received the same size that you originally ordered, you may request a size exchange within the applicable exchange period.

In such cases, the customer will be responsible for the applicable exchange shipping/courier charges.

However, if Jaunpuriya sent a different size from the size ordered, Jaunpuriya will bear the applicable exchange shipping charges.

Size exchanges are subject to product availability.

5. Product Condition Requirements

To be eligible for an exchange, the product must:

  • Be unused and unworn.
  • Not have been washed, altered, repaired, or damaged after delivery.
  • Have all original tags and labels attached.
  • Be returned in its original packaging, wherever applicable.
  • Be in the same condition in which it was received.

Products that show signs of wear, washing, alteration, stains, perfume/deodorant use, damage caused after delivery, or missing tags may not be accepted for exchange.

6. Unboxing Video Requirement

An unboxing video is mandatory for exchange claims related to:

  • Damaged products
  • Defective products
  • Wrong products
  • Wrong size received
  • Wrong color received
  • Missing or incorrect items

The unboxing video should clearly show the unopened package, shipping label, packaging, and the product after opening.

Claims without a valid unboxing video may be rejected, particularly where the condition or contents of the package cannot otherwise be verified.

Customers are advised to record the complete unboxing process immediately upon receiving their order.

7. Damaged Package at the Time of Delivery

If the outer package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, customers should:

  1. Record a video while receiving/opening the package.
  2. Clearly capture the condition of the package and shipping label.
  3. Report the issue to Jaunpuriya as soon as possible.
  4. Submit the exchange request within 3 days of delivery.

Where appropriate, customers may be advised to refuse delivery of a severely damaged or tampered package.

8. Exchange Process

To request an exchange, please contact our support team at:

Email: jaunpuriya.in@gmail.com

The exchange request should include:

  • Order number
  • Customer name
  • Registered email address or phone number
  • Reason for exchange
  • Clear photographs of the product
  • Unboxing video, wherever applicable

Our team will review the request and may ask for additional information, photographs, or videos before approving the exchange.

Please do not send the product back before receiving instructions from our support team.

9. Exchange Shipping Charges

If the issue is caused by Jaunpuriya

If the customer receives a damaged product, defective product, wrong product, wrong size, or wrong color due to an error on our part, Jaunpuriya will bear the applicable exchange shipping charges.

If the customer requests a size change

If the customer received exactly the size that was originally ordered but wants to exchange it for another size, the customer will be responsible for the applicable exchange shipping/courier charges.

10. Exchange Availability

All exchanges are subject to availability of the requested replacement size/product.

If the requested replacement is unavailable, Jaunpuriya may be unable to provide a replacement.

Only one exchange is permitted per order/product.

Once an exchange has been completed, no further exchange, replacement, or refund will be provided for the exchanged product.

11. Sale and Discounted Products

Sale, promotional, and discounted products are eligible for exchange subject to the same conditions mentioned in this policy, unless the product is specifically marked as Final Sale / Non-Exchangeable at the time of purchase.

No monetary refund will be provided for sale or discounted products.

12. Non-Exchangeable Situations

An exchange may not be accepted in the following circumstances:

  • The exchange request is submitted after 3 days from delivery.
  • The product has been worn, washed, altered, repaired, or used.
  • Original tags or labels are removed or missing.
  • The product has stains, marks, odors, or other signs of use.
  • Damage was caused by the customer after delivery.
  • The product was damaged due to improper washing, handling, storage, or care.
  • The customer ordered the correct product and simply changed their mind, except where a size exchange is otherwise permitted under this policy.
  • The product is specifically marked as non-exchangeable or final sale.
  • The required evidence, including an unboxing video where applicable, is not provided.
  • The exchange request does not meet the eligibility requirements of this policy.

13. COD Orders

Orders placed using Cash on Delivery (COD) are also eligible for exchange, subject to the same terms and conditions mentioned in this policy.

Since Jaunpuriya does not provide monetary refunds, no cash refund will be issued for COD orders.

14. Exchange Inspection

All returned products are subject to inspection.

Jaunpuriya reserves the right to determine whether a product meets the eligibility requirements for exchange based on the condition of the product, supporting photographs/videos, order details, and other relevant information.

If the returned product does not meet the requirements of this policy, the exchange request may be rejected.

15. Important Note

Customers are requested to carefully check their order, product, size, color, and condition immediately after delivery.

Please keep the original packaging, tags, and other relevant materials until you are satisfied with the product and the exchange period has expired.

By placing an order on Jaunpuriya, you acknowledge and agree to the terms of this Return & Exchange Policy.

16. Contact Us

For any exchange-related queries or requests, please contact:

Jaunpuriya Customer Support
Email: jaunpuriya.in@gmail.com

Please mention your Order Number in the subject line of your email for faster assistance.